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BTC
determines a need for a repair
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BTC
makes a repair request on behalf of the staff
member on helpdesk
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explicitly stating the need for
outside repair
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Julie contacts MacShop and gets
repair order number and checks status of
PO
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Julie updates helpdesk with the
PO number and repair order number
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BTC
reads helpdesk update and includes the following
info inside the box:
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PO number
repair number
bldg
user
problem description
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BTC
boxes up computer with information inside and a
note on outside that
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says ESD112 and
MacShop
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BTC
delivers it to the district mail pickup in their
bldg's office
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Inter-district courier picks up
box and takes to DO (click
here to see
schedule)
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ESD courier takes box to ESD -
Leaves LCSD M, W, F at 8 am
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MacShop picks up at ESD112
Thursday morning 7am
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MacShop calls DBR with
estimate
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MacShop returns repair/evaluated
item on following Thursday
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Repair arrives La Center on
Friday around 9 am
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Inter-district courier delivers
repair to MS for processing of invoice
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Julie updates Helpdesk
accordingly and notifies accounts
payable
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Julie labels box for delivery to
BTC
by Inter-district courier
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BTC
is notified automatically by helpdesk and may pick
up item from MS office
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(if time is a big factor - You
don't have to wait for Inter-district
courier)
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BTC
saves the box for future repair
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